Don’t deny, defend, or dwell on negative feedback – unless you never want to improve your skills or advance your career. Here’s the right way to respond.

How can organizations fulfill their values, mission, and purpose? By integrating leadership and compassion.

Compassion is the critical ingredient that enables leaders to receive streams of emotion-based information and take appropriate action in response.

Can a “nice” organization create a culture of candid feedback? It’s possible, but it’s not easy.

Quaker Oats, NASA, WorldCom, and Duke University—four well-respected organizations, with a common, unfortunate legacy: all experienced major organizational disasters with negative impacts that persisted for years.